Privacy Policy

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you. It does not include information collected anonymously or that has been de-identified so it cannot identify you.

Depending on how you use our Services, we may collect or process:

• Contact details — name, shipping address, billing address, phone number, and email address.
• Payment information — form of payment, transaction details, and payment confirmation. Full payment card numbers are entered securely at checkout and are not stored by us.
• Account information — email used to sign in, preferences, and settings associated with your account.
• Transaction information — items you view, add to cart or wishlist, purchase, return, or cancel, and your past orders.
• Communications — messages you send us (for example, customer support or custom-order inquiries).
• Device & usage information — browser or device type, IP address, and how you navigate the website, including cookies and similar technologies that help the site function.

We may collect personal information from:

• Directly from you — when you create an account, place an order, subscribe to our newsletter, or contact us.
• Automatically — from your device when you visit or use the website, including through cookies needed for shopping, security, and basic analytics.

We use personal information to:

• Provide and improve the Services — process payments, fulfill orders, arrange shipping, manage returns or exchanges, remember your preferences and wishlist, send account or order notifications, and create a thoughtful shopping experience.
• Marketing (with your choice) — send occasional emails about new collections or offers when you subscribe. You can unsubscribe anytime using the link in those emails.
• Security — protect accounts, detect fraud or misuse, and keep checkout secure. If you register an account, please keep your login details private.
• Customer care — respond to questions, custom requests, and support inquiries.
• Legal reasons — comply with applicable law, respond to valid legal requests, and enforce our terms and policies.

We do not sell your personal information. We also do not share your personal information with third parties for their marketing or advertising purposes.

Your information stays with Kandil By Claykala and is used only to operate this store and website — to process your orders, deliver products, support your account, and communicate with you as described in this Privacy Policy.

We may disclose information only when required by law (for example, to respond to a valid legal request), or when you ask us to (for example, when you contact us through a channel you choose).

Our website may include links to other sites (such as our social profiles). If you follow those links, their privacy practices apply — not ours. We are not responsible for the privacy or content of sites we do not control. Sharing something on a public social platform may make it visible to others on that platform.

Our Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can delete it.

We take care to protect your information, but no method of transmission or storage is perfectly secure. We recommend not sending sensitive details through unsecured channels.

How long we keep your information depends on whether we need it to maintain your account, fulfill orders, provide the Services, resolve disputes, or meet legal obligations.

Depending on where you live, you may have rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances.

• Access — request access to personal information we hold about you.
• Delete — request that we delete personal information we maintain about you.
• Correct — request that we correct inaccurate personal information.
• Portability — in certain cases, request a copy of your information or that it be transferred.
• Email preferences — opt out of promotional emails anytime via the unsubscribe link. We may still send non-promotional messages about your account or orders.

To exercise these rights, email us at [email protected]. We may need to verify your identity before fulfilling a request. We will not discriminate against you for exercising your rights, and we will respond as required by applicable law.

If you have concerns about how we handle your personal information, please contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

We may store or process your personal information in India or other locations where our systems operate. If information is transferred across borders, we take steps appropriate under applicable law to protect it.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We will post the revised policy on this page and update the “Last updated” date.